Player Protection

Responsible Gaming
at piso88

Gaming should be fun — a form of entertainment, not a source of stress or financial pressure. piso88 is committed to giving every Filipino player the tools, information, and support they need to stay in control.

21+ Only players aged 21 and above
are permitted on piso88
21+
Minimum age to play on piso88
24h
Self-exclusion processed within 24 hours
6mo
Minimum self-exclusion lock period
7/7
Support available every day of the week

Gaming Is Entertainment —
Keep It That Way

At piso88, we believe that online gaming — whether it's slots, live casino, poker, bingo, or sports betting on PBA and UFC — is meant to be an enjoyable pastime. Like watching a fight night in Manila or catching a PBA game in Cebu, it's about the thrill, the community, and the fun.

Responsible gaming means playing within your means, setting limits before you start, and knowing when to take a break. It means treating every peso you wager as the cost of entertainment — not as an investment or a way to recover losses.

piso88 takes its responsibility to Filipino players seriously. We have built a comprehensive set of player protection tools directly into the platform, and our support team is trained to assist any player who feels their gaming may be getting out of hand.

We also work within the framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), which sets the standards for responsible gaming practices across licensed online gaming operators in the Philippines.

The Golden Rules of Responsible Gaming

  • Only gamble with money you can afford to lose
  • Set a budget before you start — and stick to it
  • Never chase losses with bigger bets
  • Take regular breaks during gaming sessions
  • Never gamble when you are stressed, upset, or under the influence
  • Keep gaming separate from your financial obligations
  • Talk to someone if gaming stops feeling fun
Remember: The house always has a mathematical edge. No strategy, system, or "hot streak" changes the long-term odds. Every game on piso88 is a form of entertainment with a cost — enjoy it as such.

piso88 Player Protection Tools

Every registered piso88 player has access to these responsible gaming tools directly from their account dashboard — no need to contact support to activate them.

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Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your piso88 account. Limits take effect immediately. Increasing a limit requires a 72-hour cooling-off period — so your future self can't undo a decision made in the heat of the moment.

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Session Time Reminders

Configure alerts that notify you after a set period of continuous play — 30 minutes, 1 hour, or whatever works for you. It's easy to lose track of time when you're in the zone; these reminders help you stay aware of how long you've been playing.

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Cooling-Off Period

Need a short break? Activate a cooling-off period to temporarily restrict access to your piso88 account for anywhere from 24 hours up to 30 days. During this period, you will not be able to log in, deposit, or place bets.

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Self-Exclusion

If you feel you need a longer break, piso88's self-exclusion tool lets you lock your account for a minimum of 6 months, up to a permanent exclusion. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed — no exceptions.

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Reality Check & History

View a full breakdown of your gaming activity — deposits, withdrawals, wins, losses, and net position — at any time from your account dashboard. Transparency about your actual results is one of the most powerful responsible gaming tools available.

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Marketing Opt-Out

Promotional messages and bonus offers can sometimes encourage more play than you intended. You can opt out of all marketing communications from piso88 at any time — including bonus offers, free spin notifications, and reload promotions — directly from your account settings.

How to Self-Exclude on piso88

Activating self-exclusion on piso88 takes less than two minutes. Here's exactly how to do it. If you run into any difficulty, our support team is available seven days a week to help you complete the process.

1

Log In to Your piso88 Account

Go to piso88.app and log in using your registered email address and password. If you have two-factor authentication enabled, complete that step as well.

2

Go to Account Settings

Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.

3

Select Responsible Gaming

Navigate to the "Responsible Gaming" tab within your account settings. You will find all player protection tools here, including deposit limits, cooling-off, and self-exclusion.

4

Choose Self-Exclusion & Set Duration

Select "Self-Exclusion," choose your preferred duration (6 months, 1 year, 3 years, or permanent), and confirm your decision. You will receive a confirmation email within 24 hours.

5

Account Locked — You're Protected

Your piso88 account will be locked within 24 hours of your request. Any pending withdrawals of existing funds will still be processed to your registered GCash, PayMaya, or bank account.

Can't log in? If you are unable to access your account to activate self-exclusion, contact piso88 support directly at [email protected] and our team will process the exclusion on your behalf within 24 hours.

Warning Signs of Problem Gambling

Problem gambling can affect anyone — regardless of income, background, or how long they've been playing. Recognizing the early signs is the first step toward getting back in control. Ask yourself honestly if any of the following apply to you.

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Chasing Losses

You find yourself placing bigger bets to try to win back money you've already lost, rather than accepting the loss and stopping.

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Losing Track of Time

Gaming sessions regularly run much longer than you planned, and you often feel surprised by how much time has passed.

🤐
Hiding Your Gaming

You feel the need to hide how much time or money you spend on gaming from family members, friends, or your partner.

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Gambling to Escape

You turn to gaming when you're feeling stressed, anxious, depressed, or overwhelmed — using it as a way to cope with difficult emotions.

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Borrowing to Gamble

You have borrowed money, used credit, or sold personal belongings to fund your gaming activity, or to pay off gambling-related debts.

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Unable to Stop

You have tried to cut back or stop gambling on your own but found yourself unable to follow through, even when you genuinely wanted to.

If you recognized yourself in any of the above, please reach out. You are not alone — and help is available. Use piso88's self-exclusion tool, or contact our support team. You can also seek confidential support from professional organizations in the Philippines.

Is Your Gaming Still Under Control?

This is not a diagnostic tool — it's a simple reflection exercise. Read each question honestly and consider whether it applies to your gaming habits over the past 30 days.

1

Have you ever spent more money on gaming than you originally planned for that session?

2

Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?

3

Have you ever used gaming as a way to escape from problems or to relieve feelings of helplessness, guilt, or depression?

4

Have you ever lied to family members or friends about how much time or money you spend on gaming?

5

Have you ever jeopardized or lost a significant relationship, job, or educational opportunity because of gaming?

6

Have you ever needed to gamble with increasing amounts of money in order to achieve the same level of excitement?

7

After losing money, have you often returned the next day to try to get even — "chasing" your losses?

How to interpret your answers: If you answered "yes" to two or more of these questions, it may be worth speaking to someone about your gaming habits. piso88 encourages you to use our self-exclusion or cooling-off tools, and to reach out to our support team. Seeking help early is a sign of strength — not weakness.
21+

Strictly 21 and Above

Under Philippine law and PAGCOR regulations, online casino-style gaming is restricted to individuals who are 21 years of age or older. piso88 enforces this strictly.

Protecting Young Filipinos

piso88 takes underage gambling prevention seriously. Every new player is required to verify their age and identity before they can make a deposit or place a bet. This process — known as Know Your Customer (KYC) verification — requires submission of a valid Philippine government-issued ID such as a PhilSys National ID, passport, LTO driver's license, UMID, or Voter's ID.

Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be returned, and the case will be reported to the relevant authorities in accordance with Philippine law.

Are you a parent or guardian? If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gaming websites. Keep your piso88 login credentials private and never share your account with anyone — including family members who are under 21.

  • Never share your piso88 username or password with anyone
  • Log out of your account when you are not using the device
  • Use device-level parental controls on shared computers or phones
  • Talk openly with younger family members about the risks of gambling

If you suspect that a minor has accessed a piso88 account, contact our support team immediately at [email protected] and we will investigate and act promptly.

Support Resources for Filipino Players

If you or someone you know needs help with problem gambling, these resources are available in the Philippines. Reaching out is the bravest thing you can do.

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PAGCOR Responsible Gaming

The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR's responsible gaming framework includes player protection guidelines and self-exclusion programs applicable across licensed venues and platforms.

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National Center for Mental Health

The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions. Their crisis hotline is available for Filipinos who need immediate support. Problem gambling is a recognized behavioral health condition — professional help is available and effective.

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Gamblers Anonymous Philippines

Gamblers Anonymous (GA) runs peer support groups across the Philippines, including in Metro Manila, Cebu, and Davao. GA meetings are free, confidential, and open to anyone who believes they may have a gambling problem. No registration or referral is needed to attend.

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Support for Families

Problem gambling affects not just the individual but their entire family. Gam-Anon Philippines offers support groups specifically for the families and loved ones of people with gambling problems — providing a safe space to share experiences and find guidance.

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piso88 Support Team

Our trained support team is available seven days a week to help you activate any responsible gaming tool, process a self-exclusion request, or simply talk through your concerns. Reach us at [email protected] — all conversations are handled with complete confidentiality.

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DOH Mental Health Program

The Department of Health's mental health program provides access to community-based mental health services across the Philippines. Under the Mental Health Act (RA 11036), Filipinos have the right to access mental health services — including support for behavioral addictions like problem gambling.


You are never alone. Thousands of Filipinos have successfully overcome problem gambling with the right support. Whether you're in Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines — help is closer than you think. Take the first step today.
Play Responsibly

Enjoy piso88 — On Your Terms

piso88 is built for Filipino players who want great entertainment with full control. Set your limits, know your boundaries, and play the way gaming was meant to be played — for fun. Remember: 21+ only, and always within your means.

By using piso88 you confirm you are 21 years of age or older. Please read our Terms & Conditions and Privacy Policy.