Help Center

Frequently Asked
Questions about piso88

Everything you need to know about playing on piso88 — from signing up and making your first deposit to withdrawals, bonuses, and responsible gaming. If you can't find your answer here, our support team is always ready to help.

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Registration

How to create your piso88 account

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Deposits

GCash, PayMaya, BPI, BDO & more

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Withdrawals

Cashout times and requirements

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Bonuses

Welcome offers and promotions

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Casino, slots, poker & bingo

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Safety

Account security & responsible gaming

All Questions

Browse the piso88 FAQ

Select a category below to filter questions, or scroll through all topics at once. We've covered the most common questions from Filipino players across the country.

piso88 is an online gaming platform built specifically for Filipino players. It offers a wide range of games including live casino tables, slot machines, poker rooms, bingo halls, and sports betting — covering PBA, NBA, UFC, boxing, and more. Everything on piso88 runs in Philippine Peso (₱), and the platform supports local payment methods like GCash and PayMaya so you can deposit and withdraw without the hassle of currency conversion.

piso88 operates within the framework of Philippine gaming regulations. The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary regulatory body overseeing online gaming in the Philippines. piso88 is committed to full compliance with applicable Philippine laws, including anti-money laundering regulations under the AMLA and its amendments. Players are encouraged to verify the current regulatory status of online gaming in their specific location within the Philippines.

You must be at least 21 years old to register and play on piso88. This is in accordance with Philippine gaming regulations. During the KYC (Know Your Customer) verification process, you will be required to submit a valid government-issued ID to confirm your age and identity. Any account found to belong to a person under 21 will be immediately suspended and reported to the relevant authorities.

piso88 operates entirely in English and uses Philippine Peso (₱ / PHP) as its primary currency. All balances, deposits, withdrawals, and bonus amounts are displayed in PHP. There is no need to convert currencies — what you deposit in pesos is what you play with in pesos.

Yes. piso88 is fully optimized for mobile browsers on both Android and iOS devices. You can access the full platform — including live casino, slots, poker, bingo, and sports betting — directly from your phone's browser without needing to download a separate app. The mobile experience is designed to be smooth and responsive whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

Our support team is available seven days a week. You can reach us by email at [email protected]. We aim to respond to all inquiries within a few hours. For urgent matters such as account access issues or self-exclusion requests, please mark your email as urgent and our team will prioritize your case.

Visit piso88.app and click the registration link. You will be asked to provide your full name, date of birth, email address, mobile number, and a secure password. Once you submit your details, you will receive a verification email — click the link inside to activate your account. After activation, you can log in and begin the KYC verification process before making your first deposit.

piso88 accepts the following Philippine government-issued IDs for identity verification:
  • PhilSys National ID
  • Philippine Passport
  • LTO Driver's License
  • UMID (Unified Multi-Purpose ID)
  • Voter's ID
  • PRC ID
  • SSS / GSIS ID
You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). All documents must be clear, unedited, and fully legible.

Most KYC verifications on piso88 are completed within 24 to 48 hours of document submission. During peak periods, it may take slightly longer. You will receive an email notification once your verification is approved. If your documents are rejected for any reason, you will be informed of the specific issue and given the opportunity to resubmit.

No. Each player is permitted to hold only one active account on piso88. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation.

On the piso88 login page, click "Forgot Password." Enter the email address registered to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] for manual assistance.

If you wish to permanently close your account, contact our support team at [email protected] with your request. Before closure, any remaining balance will be withdrawn to your registered payment method. Please note that if you are closing your account due to concerns about problem gambling, we strongly recommend using our self-exclusion tool instead — visit the Responsible Gaming page for more information.

piso88 supports the following deposit methods for Filipino players:
  • GCash — instant deposit via your GCash wallet
  • PayMaya (Maya) — instant deposit via your Maya wallet
  • BPI Online Banking — bank transfer via BPI
  • BDO Online Banking — bank transfer via BDO
  • Metrobank Online — bank transfer via Metrobank
All deposits are processed in Philippine Peso (₱). There are no fees charged by piso88 for deposits, though your bank or e-wallet provider may apply their own transaction fees.

The minimum deposit on piso88 is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500 due to standard bank processing requirements. There is no maximum deposit limit for verified accounts, though very large deposits may trigger additional verification checks in compliance with anti-money laundering regulations.

GCash and PayMaya deposits are credited to your piso88 account instantly in most cases. Bank transfers via BPI, BDO, and Metrobank typically take 15 minutes to 2 hours during banking hours. If your deposit has not appeared after 2 hours, contact our support team with your transaction reference number and we will investigate promptly.

No. piso88 requires that all deposits come from a payment method registered in your own name. Deposits from third-party accounts — including family members, friends, or any other person — are not permitted. This policy exists to protect players from fraud and to comply with anti-money laundering regulations. Deposits from unverified third-party sources may be reversed and the account suspended pending investigation.

To withdraw from piso88, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting a withdrawal — unverified accounts cannot process cashouts.

Processing times vary by method:
  • GCash & PayMaya: 1–3 hours after approval
  • BPI, BDO, Metrobank: 1–3 business days
Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM (PST) on business days are processed the same day. Requests submitted on weekends or public holidays may be processed on the next business day.

The minimum withdrawal amount on piso88 is ₱200 for GCash and PayMaya. For bank transfers, the minimum is ₱500. There is no maximum withdrawal limit for fully verified accounts, though large withdrawals may be subject to additional verification in line with our compliance obligations.

Common reasons for withdrawal delays or rejections include:
  • KYC verification not yet completed
  • Active bonus wagering requirements not yet met
  • Withdrawal method name does not match the account name
  • Unusual account activity flagged for compliance review
  • Incomplete or incorrect bank account details provided
If your withdrawal has been delayed beyond the expected timeframe, contact our support team at [email protected] with your transaction ID for a status update.

piso88 offers a welcome bonus for new players on their first deposit. The specific bonus amount and terms may vary depending on current promotions. To see the latest welcome offer available to you, visit the Promotions section after registering your account. All bonuses are subject to wagering requirements before winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. The specific wagering requirement for each bonus is clearly stated in the promotion's terms and conditions.

Yes. If you prefer to play without bonus funds and their associated wagering requirements, you can opt out of bonus offers in your account settings under the Responsible Gaming section. You can also opt out of all marketing communications — including promotional emails and bonus notifications — at any time. This is part of piso88's commitment to responsible gaming and player control.

Yes. All bonuses on piso88 have an expiry period, which is stated in the individual promotion's terms and conditions. Typically, welcome bonuses must be claimed within 7 days of registration and wagering requirements must be completed within 30 days of the bonus being credited. Expired bonuses and any associated winnings are automatically removed from your account balance.

piso88 offers a comprehensive game library including:
  • Live Casino: Live baccarat, roulette, blackjack, and game shows with real dealers
  • Slots: Hundreds of slot titles from leading providers
  • Poker: Video poker and live poker room games
  • Bingo: Online bingo rooms with multiple speed options
  • Sports Betting: PBA, NBA, UFC, boxing, football, and more
New games are added regularly. Check the piso88 Casino section for the full and up-to-date game catalogue.

Yes. All games on piso88 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live casino games are streamed in real time with professional dealers and are subject to the same fairness standards. Game providers on the piso88 platform are required to meet industry-standard certification requirements. The Return to Player (RTP) percentage for each slot game is available in the game's information panel.

Selected slot games on piso88 offer a demo or free-play mode that allows you to try the game without wagering real money. Live casino games and sports betting require a real-money account to participate. Demo mode is a great way to learn the rules and mechanics of a new slot game before committing your peso balance.

To bet on PBA games, log in to your piso88 account and navigate to the Sports Betting section. Select Basketball from the sport categories, then choose PBA from the league options. You will see all available PBA matches with current odds. Select your preferred bet type — moneyline, spread, or totals — enter your stake in Philippine Peso, and confirm your bet. Live in-play betting is also available for selected PBA games.

piso88 provides the following responsible gaming tools directly in your account dashboard:
  • Deposit Limits — set daily, weekly, or monthly caps
  • Session Time Reminders — alerts after a set play duration
  • Cooling-Off Period — temporary account restriction (24 hours to 30 days)
  • Self-Exclusion — account lock for 6 months up to permanent
  • Reality Check — full gaming history and net position
  • Marketing Opt-Out — stop all promotional communications
For full details on each tool, visit our Responsible Gaming page.

Log in to your piso88 account, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. You can set a period from 6 months up to permanent exclusion. Your account will be locked within 24 hours of your request. If you cannot log in, email [email protected] and our team will process the exclusion on your behalf. Self-exclusion cannot be reversed until the chosen period has fully elapsed.

The minimum age to register and play on piso88 is 21 years old, in line with Philippine gaming regulations. Age verification is mandatory during the KYC process. If you suspect a minor has accessed a piso88 account, contact our support team immediately at [email protected].

Several organizations in the Philippines offer confidential support for problem gambling:
  • PAGCOR Responsible Gaming Program — the national regulatory body's player protection framework
  • National Center for Mental Health (NCMH) — based in Mandaluyong, with a crisis hotline
  • Gamblers Anonymous Philippines — free peer support groups in Manila, Cebu, Davao, and other cities
  • Gam-Anon Philippines — support for families of people with gambling problems
You can also contact piso88 support directly — all conversations about responsible gaming are handled with complete confidentiality.

piso88 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information — including GCash and bank account details — is stored using encrypted protocols and is never shared with unauthorized third parties. Our platform undergoes regular security audits to identify and address potential vulnerabilities. For full details on how we handle your data, read our Privacy Policy.

Yes. piso88 supports two-factor authentication (2FA) for an additional layer of account security. When enabled, you will be required to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device. We strongly recommend enabling 2FA on your piso88 account, especially if you use GCash or bank transfers for transactions.

If you notice any unauthorized transactions, login attempts, or other suspicious activity on your piso88 account, take the following steps immediately:
  • Change your password right away
  • Enable two-factor authentication if not already active
  • Contact piso88 support at [email protected] immediately
  • Request a temporary account freeze while the issue is investigated
Our security team will investigate all reports of suspicious activity promptly and take appropriate action to protect your account and funds.

No. piso88 staff will never ask for your password, PIN, or one-time verification code under any circumstances — not via email, live chat, or phone. If anyone claiming to be from piso88 asks for your password or OTP, do not provide it and report the incident to [email protected] immediately. This is a common phishing tactic and we take all such reports seriously.
Still Need Help?

Can't Find Your Answer?

Our FAQ covers the most common questions from Filipino players, but we know every situation is different. If you didn't find what you were looking for, our support team is ready to help — seven days a week.

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Email Support

Send us a detailed message and we'll get back to you within a few hours. Best for account issues, KYC queries, and withdrawal concerns.

[email protected]
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Privacy Inquiries

For questions about your personal data, data deletion requests, or privacy-related concerns, contact our dedicated privacy team.

[email protected]
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Support Hours

Our team is available every day of the week, including weekends and Philippine public holidays, to make sure you're never left waiting.

Monday – Sunday
8:00 AM – 12:00 AM (PST)

Responsible Gaming Support

If you need help with self-exclusion, deposit limits, or problem gambling resources, our responsible gaming team is here for you — confidentially and without judgment.

[email protected]
Mark your email: Responsible Gaming
New to piso88?
Read our About Us page to learn more about the platform, our values, and our commitment to Filipino players.
Know the rules.
Our Terms & Conditions and Privacy Policy explain your rights and responsibilities as a piso88 player.
Play safely.
Visit our Responsible Gaming page for tools, self-assessment resources, and support contacts for Filipino players.
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